Bring More Than Your Lunch to Work
During a recent (rare) holiday with my sister, we launched into a discussion of her work environment. It’s no small wonder, given my irrepressible interest in the business of business. As she detailed the challenges of her operations (as an airline passenger agent) I could hear in them many of the principles of organizational development–leadership, management, salesmanship, decision-making, problem solving, attitude building, etc.-that inform right practices. Her terms were different from those common to us who work in the OD Read More